Privacy Policy

Introduction

Nelson Professional Services ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nelsonproservices.com (the "Website") or use our lawn care services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website or use our services.

Information We Collect

We may collect information about you in a variety of ways:

Personal Information

When you use our Website or services, we may collect personally identifiable information, such as:

• Name
• Email address
• Phone number
• Mailing address
• Property information (for service quotes)
• Payment information

Automatically Collected Information

When you visit our Website, our servers may automatically log standard data provided by your web browser. This may include:

• Your device's IP address
• Browser type and version
• Pages you visit
• Time and date of your visit
• Time spent on each page
• Other details about your visit

Cookies and Similar Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies to help customize the Website and improve your experience. For more information about how we use cookies, please refer to our Cookie Policy section below.

How We Use Your Information

We may use the information we collect about you for various purposes, including to:

• Provide, operate, and maintain our Website and services
• Improve, personalize, and expand our Website and services
• Understand and analyze how you use our Website
• Develop new products, services, features, and functionality
• Communicate with you about our services, updates, and other information
• Process transactions and send related information including confirmations and invoices
• Find and prevent fraud
• For compliance with legal obligations

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Cookie Policy

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.

We use cookies for the following purposes:

• Necessary cookies: These cookies are essential for the Website to function properly.
• Preference cookies: These cookies enable the Website to remember information that changes the way the Website behaves or looks.
• Statistics cookies: These cookies help us understand how visitors interact with the Website by collecting and reporting information anonymously.
• Marketing cookies: These cookies are used to track visitors across websites to display relevant advertisements.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our Website may no longer be fully accessible.

Third-Party Websites

The Website may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Website, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Children's Privacy

Our Website and services are not directed to children under 13 years of age. We do not knowingly collect personally identifiable information from children under 13. If you are under 13, please do not provide any information on this Website.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

• The right to access personal information we hold about you
• The right to request correction of inaccurate personal information
• The right to request deletion of your personal information
• The right to object to processing of your personal information
• The right to data portability
• The right to withdraw consent

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

GDPR Compliance

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information.

Legal Basis for Processing

Under GDPR, we must have a legal basis for processing your personal data. We process your personal information on the following legal bases:

• Consent: Where you have given us explicit consent to process your personal data for specific purposes.
• Contractual Necessity: Where processing is necessary for the performance of a contract with you (e.g., to provide our lawn care services).
• Legitimate Interests: Where processing is necessary for our legitimate interests, such as to improve our services or for direct marketing purposes, provided these interests are not overridden by your rights and freedoms.
• Legal Obligation: Where processing is necessary to comply with a legal obligation to which we are subject.

Your GDPR Rights

If you are an EEA resident, you have the following rights under the GDPR:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.

Data Transfers Outside the EEA

We may transfer your personal data to countries outside the EEA. When we do, we ensure appropriate safeguards are in place to protect your data, such as Standard Contractual Clauses approved by the European Commission.

Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Data Protection Officer

While we are not required to have a Data Protection Officer under GDPR, you may contact us at any time regarding your data protection rights at info@nelsonproservices.com.

Complaints

If you are not satisfied with our response to your GDPR-related request, you have the right to lodge a complaint with a supervisory authority. However, we would appreciate the chance to address your concerns before you approach a supervisory authority, so please contact us in the first instance.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: